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Description:
Wipro Technologies
We are the first PCMM Level 5 and SEI CMM Level 5 certified IT Services Company globally. We provide comprehensive IT solutions and services, including systems integration, information systems outsourcing, package implementation, software application development and maintenance, and research and development services to corporations globally.
In the Indian market, we are a leader in providing IT solutions and services for the corporate segment in India offering system integration, network integration, software solutions and IT services. In the Asia Pacific and Middle East markets, we provide IT solutions and services for global corporations. We also have a profitable presence in the niche market segments of consumer products and lighting.
We deliver unmatched business value to customers through a combination of process excellence, quality frameworks and service delivery innovation. Wipro is the Woorld's first PCMM, CMM and CMMi Level 5 certified software Services Company and the first outside USA to receive the IEEE Software Process Award. We are the first services company to embrace Six Sigma, lean manufacturing and factory model concepts to software engineering.
We have a wide geographical diversity of operations with over 40 development centers and 10 near shore centers spread across India, Japan, China, Eastern Europe, France, Austria, Sweden, Germany, UK and USA.
Administrator TIS-BSM Remedy(T93582)
Roles and Responsibilities: Remedy Administration
Skill & Job Requirements: "User ID creations SRS (Service Request System), managing access problems, assigning rights Change Management Writing new SLA, Rule modification of SLA, writing OLA's and underping contracts Asset Management Managing Userroles/ access permissions Managing the configuration details of the applications Managing AR system and application licenses for users Analyzing Remedy logs forerrors Analyzing defects/ incidents that are raised with respect to proper running of the AR System and Applications.
Qualification: Bachelors Degree
Experience: Freshers
Skills: Maintaining the Remedy work flow associated with interfaces to external systems Certification:(All must) ITILFoundation V3 ARS Admin Part 2 CMDB 2 Basic ITSM 7 Basic"
Area of expertise: IT Infrastructure
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