FUTURE FOCUS Recruits Freshers Jobs & EXP: IT Helpdesk
Job Posted Date: 2010-11-17
Job Title: IT Helpdesk
Employement Type: Full Time
Job Category: Fresher
Experience: 0 - 4 Years
Location: Delhi, Delhi/NCR
Qualification: Graduate / diploma
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Description: A top MNC is recruiting Oracle Apps Consultants!
IT Helpdesk--Fresher /Experience Looking for Both
Qualifications : Graduate / diploma
Work Experience Around 12 months in a similar role
Competencies Should be fully open/ willing to attending in rotational shifts under 24*7 service delivery environment.
Good Customer Handling skills
Good oral and written communication skills, specialy phone and email communications
Good Analytical skills
Should be a quick learner
Sufficiently good typing Speed
Roles and Responsibilities A service desk coordinator is to be a single point of contact for the users to report any IT related issues
Identification and Classification /Categorization of Tickets logged
Assigning Tickets to relevant workgroups
Followups on the Tickets with Engineers /Vendors until Call Resolution
Monitor the service desk tool for open incidents/ tickets
Ensuring complete notes updation
Adherence to documented processes
Escalation as per the escalation matrix & Follow up until resolution
Call analysis and generation of reports
Any other task which may fall under the purview of IT Service Desk assigned by the Site TL /Manager
Facilities Cab pick up and drop from IBM Daksh (as per feasibility)
Work hours 24*7 model (rotatoinal shifts)
Total Experience :-
Current Job type :-
Current CTC:-
Expected CTC :-
Ready to relocate :-
Notice Period:-
DOB:-
Current Location:-
Email : pooja.v@focusite.com
Note: Submit Your Resume
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