Freshers Walk-In @ TCS INDIA: Agents: On 23-26, 29, 30 Nov 2010
Job Posted Date: 2010-11-24
Job Title: Agents
Employement Type: Full Time
Job Category: BPO
Experience: 0 - 2 Years
Location: Gurgaon
Qualification: Any Graduate
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Description: Tata Consultancy Services
TCS Indias No 1 IT Company
Excellent Career Opportunity with Tata Consultancy Services Gurgaon
We are currently looking for:
Agents – Global Application Service Desk at Gurgaon.
Reporting To: Team Leader
Shift Timing: Candidate should be flexible working in 24*7 environment.
Work Location: Gurgaon.
Key Responsibilities:
- Handle Incident and Service requests on phone, mail and DB's ticketing tool.
- Process implementation and update the same with any changes.
- Responsible for recording, tracking and working on MIS.
- Process Completion and preparation of process documentation
- Adhere to agreed SLAs and meet them consistently.
- Escalate to appropriate team if incident cannot be resolved within maximum first level investigation time limit
- Update problem record to reflect latest progress of problem resolution
- Contact support party for status update at regular intervals
- Provide advance notification and updates to users on urgent changes that might have impact on service
- Confirm resumption of normal service with user contact points at affected user locations after informed by support party that problem has been fixed
- Engage Service Desk supervisors and team members on potential Service Desk improvement initiatives.
Knowledge/Experience:
- Graduation in any discipline
- Experience 0-2 Years in help-desk projects.
- 1 year of experience on Banking and Financial Service processes desired.
Competencies/Skills:
- Very strong communication (email & Voice) & analytical skills
- Experience/ functional knowledge on Financial processes with focus on corporate banking domains.
- Experience on web / system based applications
- Experience on Ticketing tools + Microsoft Office Suite preferred.
- Ability to gain knowledge quickly
Preference : ITIL certification
- Good Project And Client relationship management.
- Thorough knowledge of MS Office.
- Ability to take ownership and work under pressure
Interested candidates kindly walk in with your updated CV/Resume/Biodata
Interview Date: 23rd Nov - 26th Nov, 29thNov-30thNov, Walk-in Time: 12 pm - 4 pm
Interview venue:
TCS e-Serve International Ltd.
3rd Floor, Tower A,
DLF Building No. 6, DLF Phase - 3,
Gurgaon - 122002
Note: Submit Your Resume
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