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Description:
Colt is Europe's information delivery platform, enabling its customers to share, process and store their vital business information.
Colt provides major organisations, midsize businesses and wholesale customers with a powerful resource that combines network and IT infrastructure with expertise in IT managed services, networking and communication solutions.
Colt operates a 13-country, 25,000km network that includes metropolitan area networks in 34 major European cities with direct fibre connections into 16,000 buildings and 19 Colt data centres.
Trainee, Application Support
• Analyse workflow issues reported by users
• With reference to system documentation, investigate error and determine the most appropriate solution
• Advising user of the reason for the issue they are reporting and where appropriate, how it can be avoided
• Agree solution with user and where appropriate key users
• If appropriate amend/move work items to resolve issue
• Keep proper record of any work item amendments/moves
• Flexible in approach, and prepared to assist other technical disciplines to resolve local support issues
• Proficient in English language
• To action daily checklist tasks to ensure systems automation and exception queues are cleared accordingly
• The profile involves diagnosis, research and ownership of various technical workflow issues
• To review and continually monitor new issues, identify support trends and identify potential configuration solutions
• Analyse workflow issues reported by users
• With reference to system documentation, investigate error and determine the most appropriate solution
• Advising user of the reason for the issue they are reporting and where appropriate, how it can be avoided
• Agree solution with user and where appropriate key users
• If appropriate amend/move work items to resolve issue
• Keep proper record of any work item amendments/moves
• Flexible in approach, and prepared to assist other technical disciplines to resolve local support issues
• Proficient in English language
• To action daily checklist tasks to ensure systems automation and exception queues are cleared accordingly
• The profile involves diagnosis, research and ownership of various technical workflow issues
• To review and continually monitor new issues, identify support trends and identify potential configuration solutions
Colt Technology Services ( India ) Pvt Ltd
Unitech Business Park Tower - B, 4th 5th Floor
South City - I
GURGAON, India 122001
Email : careersindia@colt.net
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