Job Details

HSBC Recruits Freshers Jobs Customer Service Executive - August 2012

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Job Posted Date: 2012-08-17

Job Title: Executives

Employement Type: Full Time

Job Category: Fresher

Experience: Freshers

Location: Bangalore

Qualification: Any Graduate

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Description:

HSBC Global Resourcing Centres form a vital link to one of the world's largest Banking and Financial Service Delivery Organizations. Leveraging technology and process expertise, Global Resourcing services customers from across many of HSBC's business lines - making for a dynamic and challenging work environment. It operates out of 16 Group Service Centres across 5 Asian countries, which include India, China, Malaysia, Philippines and Sri Lanka, and has more than 33,000 dedicated professionals

Provide information to customers.

Process payments as per customer's instructions.

Process account opening for customers.

Ensure that each call / work is completed in accordance with established procedures and standards.

Produce MI as required.

Identify and escalate potential showstoppers.

Support achievement of team objectives.

Foster development of co-workers.

Contribute to the creation of a supportive work environment driven by people centric values.

Satisfy internal and external customers.

To maintain HSBC's internal control standards.

To implement the Group Compliance Policy as applicable to your role in conjunction with the relevant Compliance Department.

To continually re-assess the operational risks inherent in the business, taking account of changing environmental conditions.

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