ERICSSON Recruits Freshers Jobs Service Engineer
Job Posted Date: 2012-09-18 |
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Best IT Jobs,Urgent Openings.Upload Your Resume Name : ERICSSON Academics and Experience Technical college or University degree (preferably BE / BTech) 0-3 years of experience in Technical Help Desk Environment Roles and Responsibilities Responsible for handling of Customer Trouble Tickets with responsibility for time and quality. Communicate with customers and with various internal units and stakeholders. Analyze, isolate and solve less complex fault issues as well as contribute them to corrective actions. More complex issues after preliminary recognition send to Back Office engineers. Respond to requests for technical assistance in person, via phone and e-mail Probing questions using available information resources Advise users on appropriate actions Follow standard help desk procedures Log all help desk interactions Redirect problems to appropriate teams or resources Identify and escalate situations requiring urgent attention Track and route problems and requests and document resolutions Stay current with system information, changes and updates |
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