Job Details

CSC Recruits Freshers Jobs: Associate Engineer - Technical Support

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Job Posted Date: 2012-10-29

Job Title: Technical Support

Employement Type: Full Time

Job Category: Fresher

Experience: Freshers

Location: Noida

Qualification: BE,Btech,Mca,bsc

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Description:

CSC

Job Role: Associate Engineer - Technical Support

Job Summary :

 Understands and solves complex technical problems in the production/operational environment.

 Works with infrastructure groups, developers, and project managers to ensure new infrastructure is successfully integrated into operational support.

 Understands the customer's business drivers and service level agreement targets. Keeps the customer fully informed of progress against technical issues. 

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Understands the business service level agreements and prioritizes technical workload to deliver the targets set.

 Manages and drives resolution of technical issues in a timely manner to minimize costs to the business.

Ensures delivery and management of the end-to-end technical support service.

 Performs operational support for server hardware and platform software.

 Communicates effectively with customers to ensure problems are understood and resolved.

 Maintains support documentation and asset and configuration data repositories.

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