Job Details

DELL Recruits Freshers Jobs: SALES SUPPORT ASSOCIATE @ Hyderabad

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Job Posted Date: 2012-11-04

Job Title: SALES SUPPORT ASSOCIATE

Employement Type: Full Time

Job Category: Fresher

Experience: Freshers

Location: Hyderabad

Qualification: Any graduate

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Description:

 

Company        Dell

Job Role: SALES SUPPORT ASSOCIATE

Job Summary :

Individual contributors responsible for selling Dell's products and services (via Chat or e-mail) to specified customer segments.

 Principal Accountabilities

 Responsible for selling Dell's products and services.

 Works effectively in a team environment.

 Focuses on passionate delivery of a positive and rewarding customer experience according to Dell standards.

 Increases line of business penetration.

Three types of Sales Representative:

 Retention/Development focuses on maintaining and expanding business relationships/market share with existing Dell customers.

 Acquisition focuses on identifying, targeting, qualifying, and closing new business opportunities.

 Queue/Transactional focuses on fielding in-bound sales calls and efficiently completing/closing the sale; all must effectively utilize Dell tools and work closely with the necessary resources and field to meet sales objectives.

 Good Written Communication & Typing skills

 Scope

 Articulates how the Dell business model relates to selling Dell products and services.

 Transactional focus.

 Occasional involvement in outside sales lead with Sales Representative support.

 Complexity

 Entry level sales representative, learning segment and product/service offerings.

Regular coaching/mentoring required

 Frequent contact with the manager

Knowledge & Skills:

 Learns the full range of Dell technology, products, and services and is able to identify how these products and services align to customer needs.

 Explains technical, industry, and market facts to position Dell as a competitive solution.

 Cooperates and collaborates with colleagues, cross-functionally, to support the sales process.

 Understands the administrative and operational requirements of the job.

 Demonstrates good judgment in analyzing information to make routine decisions

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Education:

 Graduate

 0 to 4 years relevant experience.

 Good Written Communication & Typing

 

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