Job Details

DELL Recruits Freshers Jobs Client Technical Support Associate @ Hyderabad

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Job Posted Date: 2012-11-05

Job Title: Technical Support Associate

Employement Type: Full Time

Job Category: Fresher

Experience: Freshers

Location: Hyderabad

Qualification: Any graduate

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Description:

 

 

Company        Dell

Job Role: Client Technical Support Associate

Job Summary :

Responsible for providing telephone support for customers on operation or maintenance of Dell products. Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues. Responsible for customer satisfaction through effective handling of customer problems. Ensure proper escalation procedures are followed. Perform work in accordance to standardized policies and procedures. Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.

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Qualifications:

Thorough knowledge of the following:

 Mainstream DOS and Windows Applications

 Basic PC Hardware for desktop and portable systems

 Microsoft Operating Systems

 Peripheral Subsystems including the following: Multimedia, Scanners, Printers/Laser Printers, TBU, etc.

 Dell product intricacies

 Functional knowledge of the Dellserv tool

 Thorough knowledge of the technical reference tools (e.g. DSN, Training & Development, Customer Support Website, Forums, Approved WWW tools)

 Understanding of support policies and procedural guidelines

 Organizational skills.

 Interpersonal skills.

 Excellent telephone soft skills.

 Thorough telephone functional skills

 Ability to handle stressful situations.

 Ability to deal professionally with irate customers.

 A+, MCP, C.NA, DCSE certification preferred

 

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