AMAZON Recruits Freshers Jobs Customer Support Specialist
Job Posted Date: 2012-11-08 |
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Amazon has come a long way since opening on the World Wide Web in July 1995. Today, we operate retail websites in multiple countries across geographies, offering products in many categories (books, media, digital, electronics etc.) worldwide, and we still like to work hard, have fun and make history! The Amazon.com brand has become synonymous with a superior level of convenience, selection, low prices, and customer service. We have over 130 million active customers as of 2010. Willingness to work in rotational shifts including night shifts (including weekends). Process and Respond to emails received from publishers Investigate payment concerns brought up by customers Respond to queries sent to the KDP forums Route legitimate payment concerns to Accounts Payable. Remove content as they are identified by the QA team Route issues and bugs that need engineering expertise to the development teams Notify vendors that their content has been removed Reprocess stuck books through the system. Work with operations manager in documenting process flows. Maintain and improve a knowledge base with unique vendor requests and their solutions Work on developing canned responses for common questions Candidates Should Have Excellent written communication skills. Freshers preferred. Should be able to understand a complex problem and draft a concise email response Basic familiarity with web technologies and html is highly desirable Demonstrated experience of at least 0-1 years in a front line external (customer or supplier) facing role requiring email, voice or message board type of interactions with customers/external parties. Additional computer skills certifications in web technologies are preferable. Candidates Should Have Excellent verbal communication skills. Must be able to interact with an external party like customers and suppliers comfortably Experience in a technical support process, especially for web enabled software products or services is highly preferred Must be able to follow the process and document interactions as per requirements in clear and concise manner. Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate Detail oriented and process focused. Prior experience in process improvement initiatives or six sigma type of projects is preferred but not required Please ignore this job posting if you have taken an interview with Amazon recently (last 6 months). Walk-in Date : 10th November 2012 Timings : 10:00 - 11:00 a.m. Venue : Amazon Development Centre (India) Pvt Ltd Plot No- 40, 3rd floor, SP Info City MGR Salai (Veeranam Road) Kandanchavadi, Perungudi,Chennai-600096 Landmark: Near RMZ Millennia IT Park (and Lifeline Hospital) Note: Submit Your Resume |
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