ORACLE CORPORATION Recruits Freshers Jobs BE/ BTech: Systems Analyst 1-Support @ Multiple Locations
Job Posted Date: 2012-12-04 |
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Company : Oracle Corporation
Job Title : Systems Analyst 1-Support
Location : Multiple Locations…
Organization Name : SUY1 – SU76 – ROM – Remote Operations Management – 05E
Department Description : ACS Operations Management – Provide comprehensive 7X24monitoring and management service on customerenvironments to improve availability and performance. Utilizea personalized service management platform integrated withOracle Premier Support and Development that leverages ITILmethodology, across a global customer base, and wide rangeof technologies, including Oracle’s Exadata platform
Brief Description : As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should have knowledge of some Oracle products and one platform that is being supported. You will be expected to work with only general guidance from senior engineers and management and, in some areas may work independently.
Job Requirements : Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures.
A Bachelor*s degree in Computer Science, Engineering or equivalent experience preferred.
Additional Details : Has support experience with equivalent certifications in one of these areas- - Server, Storage, and Backup systems - Linux/Solaris/Unix/Windows operating systems - Database technologies - Networking technologies - Security and Firewall technologies
Has excellent written and verbal communication skills. Able to work in rotational shifts Note: Submit Your Resume |
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