CITRIX SYSTEMS Recruits Freshers Jobs: Tech Support Engineer @ Bangalore
Job Posted Date: 2012-12-08 |
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Company Citrix Systems
Job Role: Tech Support Engineer
Job Summary :
Primary Duties / Responsibilities:
The primary duties for this position include but are not limited to: • Communicate with customers via telephone or written correspondence regarding technically complex problems identified in Citrix software products. • Manage relationships with those customers until the issue is resolved. • Write technical articles for the knowledge base. • Work jointly with escalation level to identify customer issues. • Participation in a 24x7 on call rotation is required.
Qualifications and Requirements: A minimum of 1 year of Systems Administration experience in a Linux environment • Solid knowledge of the latest Server, Storage & Networking technologies and communication Protocols • Understanding of Linux/Unix (LVM, NFS, Open iSCSI, Iptables, Cron, ext3, boot process) • Understanding of virtualization concepts (XenServer, KVM, VMware, VirtualBox) • Experience with NAS/SAN technologies and protocols (iscsi, nfs, cifs) • Various scripting languages (Shell, Python, Perl, etc.) • Understanding of networking • Cisco CCNA a plus • IP addressing and subneting, NAT concept, VLANs, Routing and Switching fundamentals, The TCP/IP and OSI models, LAN/WAN technologies • Basic knowledge of Windows Operating System • A basic to intermediate understanding of Windows 2003/2008 server
Requirements (Education, Certification, Training, and Experience):
Position requires BS in Computer Science or at least one year support/system administrator experience with Linux.
Must also have at least 1-year experience in customer support or equivalent experience and have a positive customer service attitude. Must be willing to travel.
Technical Skills Requirements: A candidate should have experience with the following concepts and/or technologies: • Solid knowledge of the latest Server, Storage & Networking technologies and communication Protocols • Understanding of Linux/Unix (LVM, NFS, Open iSCSI, Iptables, Cron, ext3, boot process) • Understanding of networking (especially VLANs, basic to intermediate routing/switching) • Basic to intermediate knowledge of Microsoft Windows. • Experience with NAS/SAN technologies and protocols (iscsi, nfs, cifs) • Understanding of virtualization concepts (XenServer, KVM, OpenStack, VirtualBox) Note: Submit Your Resume |
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