TERADATA Recruits Freshers Jobs: Technical Support Specialist @ Hyderabad
Job Posted Date: 2013-01-27 |
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Company Teradata
Job Role: Technical Support Specialist
Job Summary :
The Technical Support Specialist (TSS) works in a 7x24 high volume support center environment.
The TSS will provide the incident management along with technical/functional knowledge necessary to resolve customer’s (both internal and external) problems.
The TSS will work directly with the customer, on-site Customer Engineers and the Teradata Global Support Engineers to understand the problem, capture appropriate failure information and search knowledge for complex known solutions using available systems, tools, and resources to resolve the customer’s problems.
The TSS will perform troubleshooting activities, escalate problems to the appropriate party(s), and assist in communicating the solution to the customer.
The TSS must develop and maintain a working knowledge of current hardware, software, firmware, processes, and tools.
The TSS will be required to have both strong technical and interpersonal skills.
Education:
A BA/BS in Computer Science or equivalent or Technical/Associates degree with Database Administration and UNIX experience is preferred.
The ability to read, understand, and communicate complex technical information.
The TSS must have the ability to apply factors of effective listening, such as displaying interest, not interrupting when another is speaking, asking appropriate questions and withholding judgments.
Ability to express ideas in an organized, articulate, and concise manner.
Professionalism by continually maintaining a positive attitude and communication style even in critical or stressful customer situations.
Ability to work with others cooperatively. Ability to support others on the team.
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