MICROLAND Recruits : Desktop Engineer,Servicedesk Engineer : On 20th April in Bangalore
Job Posted Date: 2013-04-18 |
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Company Microland Limited
Job Role: Desktop Engineer,Servicedesk Engineer
Job Summary:
Position 1: Desktop Engineer
Experience: 1-2yrs
Criteria: Candidate should be comfortable for 24*7 shift. no transportation facility. Candidate should be good in terms of communication as its for one of the international customer. Candidate should be a graduate i.e-10+2+3 or 10+2+4 from affiliated university. Candidate should have all the set of documents for the companies worked-Offer letter, salary slip, Experience letter. Good Communication Skills Should be open to work in 24*7 environments minimum 1yr experience in desktop support with good experience on Outlook/lotusnote Should perform user account creation, deletion, and configuration. Basic troubleshooting experience needed along with knowledge on the Operating System. Configuring and Trouble shooting of MS OUTLOOK/lotus note-To solve the technical problems remotely. Knowledge of Software Installation. Troubleshooting the Hardware and Software problems.
Position 2: Servicedesk Engineer
Experience: 1 to 2yrs
Criteria: Candidate should be comfortable for 24*7 shift. no transportation facility. Candidate should be good in terms of communication as its for one of the international customer. Candidate should be a graduate i.e-10+2+3 or 10+2+4 from affiliated university. Candidate should have all the set of documents for the companies worked-Offer letter, salary slip, Experience letter. Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled Providing first level support on Desktops, Peripherals, and Office automation products. Route/Assign tickets to the appropriate support group, if necessary. Identifying and escalating high-severity, priority issues Updating Pending Tickets with timely, precise, accurate updates Following-up with end users, if necessary, for closure of pending tickets Willing to work for 24*7 shifts
Walkin Interview on 20th April from 10 AM
Venue: 1B RMZ Ecospace Belandur Outer Ring Road Bengaluru /Bangalore : 560037 Karnataka ,India . Note: Submit Your Resume |
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