Job Details

ERNST&YOUNG Recruits Fresher Jobs Generalist in Bangalore

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Job Posted Date: 2013-06-11

Job Title: Generalist- Customer Support

Employement Type: Full Time

Job Category: Fresher

Experience: Freshers

Location: Bangalore

Qualification: Any Graduate

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Description:

 

Company Name: Ernst & Young

 

Job Role: Generalist- Customer Support

 

Candidate should have 15 years of education, and willing to work in shifts

 

Sound knowledge of all level 1 process & support documentation

 

Excellent customer service skills

 

Good communication skills

 

Proactive

 

Eye for detail and ability to apply knowledge gained when dealing with issues and communicating status clearly to the end user not just scripted response

Ability to analyse an issue, understand the problem, troubleshoot it and ensure that all of the issues are understood and responded to. In addition the generalist should be able to provide the user with other data that may be useful where appropriate.

String troubleshooting skills

 

Basic technical knowledge of internet and related systems

 

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