Aricent Recruits Freshers Support Engineers in Bangalore June 2013
Job Posted Date: 2013-06-17 |
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Company Name: Aricent Company Profile: The Aricent Group is a global innovation and technology services company that helps clients to imagine, commercialize, and evolve products and services for the connected world. Bringing together the deep communication technology expertise of Aricent with the creative vision and user experience prowess of design firm frog, the Aricent Group provides a unique portfolio of innovation capabilities that seamlessly combines consumer insights, strategy, design, software engineering, and systems integration.
Designation: Technical Support Engineer
Performs Advanced Level Troubleshooting, Analysis and Diagnosis of Complex Networking Problems & Design Issues
Firmware & Software Bug Scrub, Testing & Validation in Lab.
Simulate the Customer environment within Operate Lab to resolve complex problems and compatibility issues.
Assist L1 (Level 1 Engineers) in Recreating Customer Issues in the Operate Lab.
Provides Remote deployment support (Assistance to the Field Engineer whenever required).
Collaborates proactively with Clients SP Wi-Fi Team to ensure optimal use of resources to meet customer needs.
Provide Engineering Recommendations & Capacity Planning along with Level-3 Engineers
Provides preemptive network design optimization recommendations based on periodic network and service performance, capacity, and security analysis.
Manage Level-1/2 Engineers Technical Escalation & Manage Customer Expectation.
Provide Training & Mentoring to the New Hire L1/L2 Engineers.
Lead Change & Release Management Activities, Active Participation in CAB Review Meetings.
Drive continuous improvement and process change suggestion to management
Provide second line phone/email/fax consultation to independently debug complex mobility network problems
Provide systems/product training to peers within the WWSP Operate Practice team.
Act as a focal point for large account network problem resolution.
Act as a technical expert with ownership and accountability expectations in managing cases and customer situations.
Provide support on a world-wide basis to all WWSP customers.
Perform reactive Service Request case handling for client largest SP customers.Assures that major network problems across a broad range of technologies are properly addressed as per SLAs.
Acts as a focal point for all network problem resolution
Ability to identify complex network issues
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