Job Details

HP India Hiring FreshersExperienced Graduates

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Job Posted Date: 2013-07-18

Job Title: Freshers Walkin

Employement Type: Full Time

Job Category: Fresher Walk-Ins

Experience: Freshers

Location: Bangalore

Qualification: B.E/B.Tech/M.E/M.Tech

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Description:

 Company Name:    HP India

 

Job Role:Technical Solutions Representative

 

HP India Recruitment Drive for Freshers/Experienced Graduates - Bangalore - July 2013

 

Key Responsibilities:

 

* Generally responsible for resolving operating system / Hardware (Desktops/Notebooks) & Network related issues.

 

* Expected to follow the Work Instructions as per geography to meet operational metrics.

 

* Expected to provide E2E support to customers for better customer experience.

 

Education and Experience Required:

 

* Graduate with 0-3 years of general experience, or equivalent combination of experience.

 

Knowledge and Skills:

 

* Superior skills in both written and verbal communication.

   

* Experience in customer facing role either remote or face to face.

   

* Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.

   

* Problem solving skills.

   

* Accuracy in data entry.

   

* Excellent fluency in language to be supported.

   

* Experience in a phone based remote role, e-support or e-chat.

   

* Familiarity with computer technology.

   

* Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems

   

* Understands internal processes and tools

   

* Knowledge of Knowledge Management Systems and appropriate documentation to the system

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