Job Details

Accenture Hiring Freshers Helpdesk Support in Bangalore


Job Posted Date: 2013-08-28

Job Title: Helpdesk Support

Employement Type: Full Time

Job Category: Fresher

Experience: Freshers

Location: Bangalore

Qualification: BE/BTech/Diploma/Other Degree

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Company     Accenture


Job Role         Helpdesk Support


Accenture is a multinational management consulting, technology services and outsourcing company headquartered in Dublin, Republic of Ireland. It is the largest consulting firm in the world and is a Fortune Global 500 company. As of September 2011, the company had more than 244,000 employees across 120 countries. Accenture\'s current clients include 96 of the Fortune Global 100 and more than three-quarters of the Fortune Global 500. The international company was first incorporated in Bermuda in 2001


Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support

 Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group.

 Follows the incident life cycle as defined by process viz – logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure.

Bachelor degree or 3 year diploma

 Excellent communication skills, with neutral accent

 Excellent written communication skills with email etiquettes

 Fundamental Technical know-how on system trouble shooting

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