Accenture Hiring Freshers Helpdesk Support in Bangalore
Job Posted Date: 2013-08-28 |
|
Best IT Jobs,Urgent Openings.Upload Your Resume
Company Accenture
Job Role Helpdesk Support
Accenture is a multinational management consulting, technology services and outsourcing company headquartered in Dublin, Republic of Ireland. It is the largest consulting firm in the world and is a Fortune Global 500 company. As of September 2011, the company had more than 244,000 employees across 120 countries. Accenture\'s current clients include 96 of the Fortune Global 100 and more than three-quarters of the Fortune Global 500. The international company was first incorporated in Bermuda in 2001
Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group. Follows the incident life cycle as defined by process viz – logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure. Bachelor degree or 3 year diploma Excellent communication skills, with neutral accent Excellent written communication skills with email etiquettes Fundamental Technical know-how on system trouble shooting Note: Submit Your Resume |
|
