HP Hiring Service Level Analyst Sept 2013 in Bangalore
Job Posted Date: 2013-08-28 |
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Company Hewlett-Packard
Job Role Service Level Analyst
Hewlett-Packard Company , commonly referred to as HP, is an American multinational information technology corporation headquartered in Palo Alto, California, USA. The company was founded in a one-car garage in Palo Alto by Bill Hewlett and Dave Packard. Now it is one of the world\'s largest information technology companies, operating in nearly every country.
Apply growing technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with limited risk/complexity. Integrate technical knowledge and business understanding to create superior solutions for HP and for customers. Incident Management: Resolve routine in-scope technical incidents independently. Work with team members to resolve more complex incidents. Change Management/ Implementation: Independently implement changes/solutions to meet customer and/or trade/HP Information Technology (HPIT) infrastructure needs within area of technical responsibility. Patch and Security Management: Apply patch and security changes per policy. Candidates should be from bachelor’s degree in Computer Science, Engineering, Business, or related field or equivalent work experience. May hold entry-level certification(s) in work field. Typically 0-2 years of relevant experience with Bachelor’s degree, or 2+ years of relevant experience with 2 year post-high school degree. Note: Submit Your Resume |
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