ITC Infotech Recruits Freshers Software Engineer in Bangalore
Job Posted Date: 2022-01-24 |
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ITC Infotech is a specialized global full-service technology solutions provider, led by Business and Technology Consulting. ITC Infotechs Digitaligence@work infuses technology with the domain, data, design, and differentiated delivery to significantly enhance experience and efficiency, enabling our clients to differentiate and disrupt their business. Educational Qualification: BE/B.Tech - CSE, IT, ECE 60% or 6.5 GPA and above throughout without any running backlogs 2020/2021 graduates Provide Level 1 support for end user issues and convey resolutions to end user queries Properly escalate unresolved queries to the next level of support Log, Track, Route and redirect problems to the correct resources Single point of contact for the end users related to Issues/Requests Act as an interface between the third-party vendors to coordinate, log, track and follow up till the end of ticket lifecycle. Resolution of Service Incidents and Service Requests that required onsite intervention Provide Remote resolution to issues/queries where applicable Ensure proper recording, documentation and closure Manage and maintain Knowledge management system to update self and team knowledge Has experience in working with ITSM based ticketing tools (Remedy, Service Now) Working knowledge of helpdesk software, database and remote-control tools Basic Understanding of Windows Active directory and office 365 to troubleshoot simple issues related to folder access, outlook mails etc. Basic understanding of VDI and Citrix tools Understanding of printer functionalities Understanding of different hardware and OS (Desktop, Laptop, IPAD, MAC) Understanding of Microsoft Office suite and troubleshooting basic Microsoft office related issues Basic knowledge in simple networking issues (like connecting to internet, network etc.) Basic knowledge in different mobile applications Ability to multitask in critical situations and provide Proactive and Predictive support Note: Submit Your Resume |
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