Job Posted Date: 2010-08-03

Job Title: Quality Analsyt

Employement Type: Full Time

Job Category: Fresher Walk-Ins

Experience: 0 - 2 Years

Location: Bangalore

Qualification: Bachelor's Degree

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Description:

IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.
 
Quality Analsyt - ITD - GD

Enable the operations team achieve & exceed client metrics

# Perform Call monitorings, Ticket checks & Call Calibrations - Achieve targets

# Effective Coaching & feedback to entire span of agents/ service representatives

# Monitor team performance, generate reports, trends & dashboards

# Ability to analyse data & perform a thorough Root Cause Analysis

# Take new actions within & across teams, to improve productivity and share best practices

# Ability to collaborate across multiple teams for process improvements and standardization.

# Skill's required:

# Good Communication Skills: Written and Oral

# Knowledge of GDF and implementation aspect of the same

# Knowledge of quality standards and practicality of same.

# Quality Certification will be considered

# Great level of confidence and analytical skills

# English : Fluent

# This role performs and implements client security solutions in I/T environments. This includes, but is not limited to, mainframes, client/server platforms, networks, and associated software environments. Examples of activities performed by this role include site security administration, ethical hacking, system security monitoring, and security tools installation and maintenance.

# Minimum 15 years of education required

# Total 0 to 2 years of work experience required

# Required Skills - Technical and Non Technical

# Advanced Level of Expertise in MS-Excel, MS Powerpoint

# 6 Sigma Green belt (Trained- Preferably)

# Understanding PM terminologies

# MS-Excel - Advanced profiency

# MS-Powerpoint - Medium proficiency

# Communication Skills - Advanced profiency

# Awareness of PM Concepts & Terminologies - Acquired

# GRaCo Process - Acquired

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