Best IT Jobs,Urgent Openings.Upload Your Resume
Description:
Ocwen Financial Corporation (NYSE:OCN) is a diversified financial services holding company with headquarters in West Palm Beach, Florida, and a presence in Canada, China, Germany, India, Japan and Taiwan. Ocwen Financial Corporation is engaged in a variety of businesses related to residential and commercial mortgage servicing, real estate asset management, asset recovery, global outsourcing and the marketing and sales of technology solutions to third parties. Ocwen Financial Corporation is a global leader in customer service excellence as a result of our company-wide commitment to quality, integrity and accountability.
The technology arm of Ocwen is responsible for the design, development, testing, release and support of a suite of software products which run the operations of the company. Besides, these applications also support the core business operations of a host of other major players in the mortgage banking industry. These products are either #1 or #2 in their respective
Junior Technical Service Engineer - Technical Helpdesk
Responsibilities:-
- Responsible for first level support of all Ocwen IT systems
- Creation of trouble tickets NT, Mail, and Novell Account administration Problem determination for Ocwen Internal Applications, Windows (95 thru XP), Microsoft Office
- Provide telephone support for Frequently Asked Questions Effective escalation and follow-up with trouble tickets
- Co-ordination and followup of all MAC (Move, Add, Change) activities
KRAs:-
- Ensure 100% resolution of escalations.
- Ensure accurate and timely response to user problems.
- Understand the urgency and accordingly prioritize issues.
- Understanding of the Ocwen IT environment.
- Undestand the problem and escalate it to the correct 2nd level of escalation.
Qualifications and Skills:-
• Graduate
• Experience or certifications in Microsoft Windows (95 thru XP desktop and server,) Microsoft Office and e-mail systems required.
• The ideal candidate will have 6 months to 1 year experience working in high volume help desks.
• Must have good interpersonal and telephone skills with the ability to present a highly professional presence to callers.
• Must be able to work overtime and shift work.
• Prior experience with Siebel trouble ticketing system a plus
Email : umesh.l@ocwen.com
Address:
Ocwen Financial Solutions Pvt Ltd
Salarpuria Adonis,
#3/1, Old Madra Road, Binnamangala
Bangalore
Bangalore, INDIA 560038
Note:
Submit Your Resume
