IBM Recruits Freshers and Experienced For the Position of Quality Assurance
Job Posted Date: 2012-12-18 |
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Company Name: IBM
Job Role: Quality Assurance
- Performing Quality Tele Monitoring & Ticket Quality Checks.
- Support team in achieving Customer Satisfaction target for assigned team.
- Creating a quality culture, keeping people focused on understanding the customers needs allindiajobs.in
- Propose new actions to improve productivity and share best practices with the Assistant Manager and Operations Manager of the team.
- Ensure that Customer Satisfaction remains a focus item by working with and updating the monthly CSAT Action plan www.allindiajobs.in
- Analise Root causes for dissatisfaction and design solutions to address these root causes.
- Support Assistant Managers and Operations Managers in driving the CSAT action plan and ensure actions are completed and on target.
- Comes up with solutions that addresses or exceeds customers needs and expectations.
- Own and drive the Quality Call Process (call monitoring) and ensure feedback is being given www.allindiajobs.in
- Own and drive the Documentation Check Process (ticket checks) and ensure feedback is being given.
- Ensure team is focused on updating tickets frequently.
- Regularly present to team and management team on Quality Improvements.
- Assist the team with the excellent handling of ticket records by the team.
- Customer service orientation,
- Excellent Feedback Skills
- Structured thought process
- Excellent Communication and
- presentation skills
- Bachelor's Degree in Information Technology
- At least 6 months experience in Technical Exposure to MS Office
- At least 6 months experience in Exposure in Networking and Operating Systems allindiajobs.in
- At least 6 months experience in Operations Management
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