Job Details

IBM Recruits Freshers and Experienced For the Position of Quality Assurance

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Job Posted Date: 2012-12-18

Job Title: Quality Assurance

Employement Type: Full Time

Job Category: Fresher

Experience: Freshers

Location: Bangalore

Qualification: Any Graduates

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Description:

 

 

Company Name:        IBM

 

Job Role:    Quality Assurance

 

- Performing Quality Tele Monitoring & Ticket Quality Checks.

 

- Support team in achieving Customer Satisfaction target for assigned team.

 

- Creating a quality culture, keeping people focused on understanding the customers needs allindiajobs.in

 

- Propose new actions to improve productivity and share best practices with the Assistant Manager and Operations Manager of the team.

 

- Ensure that Customer Satisfaction remains a focus item by working with and updating the monthly CSAT Action plan www.allindiajobs.in

 

- Analise Root causes for dissatisfaction and design solutions to address these root causes.

 

- Support Assistant Managers and Operations Managers in driving the CSAT action plan and ensure actions are completed and on target.

 

- Comes up with solutions that addresses or exceeds customers needs and expectations.

 

- Own and drive the Quality Call Process (call monitoring) and ensure feedback is being given www.allindiajobs.in

 

- Own and drive the Documentation Check Process (ticket checks) and ensure feedback is being given.

 

- Ensure team is focused on updating tickets frequently.

 

- Regularly present to team and management team on Quality Improvements.

 

- Assist the team with the excellent handling of ticket records by the team.

 

- Customer service orientation,

 

- Excellent Feedback Skills

 

- Structured thought process

 

- Excellent Communication and

 

- presentation skills

 

- Bachelor's Degree in Information Technology

 

- At least 6 months experience in Technical Exposure to MS Office

 

- At least 6 months experience in Exposure in Networking and Operating Systems allindiajobs.in

 

- At least 6 months experience in Operations Management

 

 

 

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