Job Posted Date: 2013-02-24

Job Title: Support Engineer

Employement Type: Full Time

Job Category: Fresher

Experience: Freshers

Location: Chennai

Qualification: BE/B.Tech , MCA

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Description:

Company Name:   Ericsson

Job Role:                Support Engineer

- The Support Engineer is responsible for handling problems that have been reported by customers or other Ericsson support organizations.

Responsibilities and Tasks:

- Customer Issue handling

- Handling of proactive support

- Software Update Management (SUM) handling

- Knowledge Management Tool (KCS) Coaching

- Remote Service Gateway (RSG) Coaching

Qualifications:

- Core Competences

- Database & Unix - Working experience

- Negotiation & Argumentation skills

- Administrative skills

- Planning & Organizing skills

- Problem solving & strategic thinking

- Presentation & communication skill

- Software support

- Network level competence

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