Job Details

Yahoo India Hiring Freshers Web Support Engineer in Bangalore

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Job Posted Date: 2013-07-31

Job Title: Web Support Engineer

Employement Type: Full Time

Job Category: Fresher

Experience: Freshers

Location: Bangalore

Qualification: B.E/B.Tech

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Description:

 

Company Name: Yahoo India

 

Designation:  Web Support Engineer

 

Junior Data Engineer

 

Provide world-class service to all small business customers in a customer centric environment

 

Proactively and continuously keep the customer and stakeholders informed about the status of problem

 

Interprets written communication effectively, seeks clarification and responds appropriately

 

Assisting customers with inquiries while providing troubleshooting steps, consultative support and recommendations

 

Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer support tools

 

Effectively articulate complex information to a variety of technical and non technical customers

 

Ensure customers are successful online with their accounts

 

Document in detail all interactions with customers

 

Educate customers on products, Yahoo! tools and features

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