Job Posted Date: 2013-07-31

Job Title: Web Support Engineer

Employement Type: Full Time

Job Category: Fresher

Experience: Freshers

Location: Bangalore

Qualification: B.E/B.Tech

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Description:

Company Name: Yahoo India

Designation:  Web Support Engineer

Junior Data Engineer

Provide world-class service to all small business customers in a customer centric environment

Proactively and continuously keep the customer and stakeholders informed about the status of problem

Interprets written communication effectively, seeks clarification and responds appropriately

Assisting customers with inquiries while providing troubleshooting steps, consultative support and recommendations

Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer support tools

Effectively articulate complex information to a variety of technical and non technical customers

Ensure customers are successful online with their accounts

Document in detail all interactions with customers

Educate customers on products, Yahoo! tools and features

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